Refund Policy

1Window

You can request a refund within 14 days of purchase:

• a full refund when no credits have been used;
• a partial refund for the unused credits when some were used;
• the request must be made from the account or email used at checkout;
• credits already spent on generations are not refundable.

Cancelling a subscription stops future renewals. It is not a refund: refunds follow this policy and must be requested as described below.

2How to request

Email promptdistill@gmail.com with the subject “Refund request” and include:

• your order number, or the email address used for the purchase;
• the reason for the refund (optional, but it helps us improve);
• any detail that makes the order easy to find.

3Processing

Once approved, the refund will be issued:

• the money returns to the original payment method;
• banks and card issuers typically take 5 to 10 business days to post it;
• the corresponding credits or plan benefits are removed from your account immediately.

4Not refundable

We cannot refund in these cases:

• requests made more than 14 days after the purchase;
• credits that have already been consumed;
• accounts suspended for abusing or consistent violations of the Terms of Service;
• duplicate or fraudulent claims.

5Contact

Questions about a purchase and refund policies: promptdistill@gmail.com.